Boonserm Tours & Travels

Since 2001, Providing safe, reliable and quality travel services...

Booking conditions/ Refund Policy

International Tourist Tariff

Even though the potiential for tourism development is enormous, Bhutan has chosen to ignore the global pace, placing happiness of the people before outright material gain. A policy epitomised by “High Value Low Volume” tourism, which is sustainable and sensitivie to preservation of its heritage in a rapidly changing world. In view of the above, the Royal Government of Bhutan has set the daily minimum high season price of US $ 250 per person per day for visits to Bhutan and it remains same for all the tour operators in the Kingdom. The price in a way limits the volume of visitors allowing exclusivity and care.


The daily minimum price is most often misinterpreted to be extremly high. The fee in fact covers a package that include all internal taxes and charges including royalty, accomodation, all meals, services of licensed guides, internal transport, entrance fee for museums and monuments, mineral water, camping equiptment and haulage for trekking tours.


The minimum tariff for tourists visiting in a group of 3 persons or more are as follows:


High Season tariff : US$ 250 per person per night halt
( March, April, May, September, October & November)


Low Season tariff : US$ 200 per person per night
( January, February, June, July, August & December )


The minimum daily package rates are inclusive of the following services:

  • 35 % Royalty Fee to the government
  • 2% Government Tax
  • Hotel accommodation on twin sharing basis
  • Services of an Licenced guide
  • All meals (Breakfast, Lunch, Tea/Snacks and Dinner)
  • Transport within Bhutan in comfortable vehicle.
  • Trekking equipments
  • Riding Ponies and Pack animals on Trek
  • Mineral waters & Entrance fee to all monuments & museums


Tariffs for Individuals And Small Groups (FIT) Individual tourists and smaller groups of less than three persons shall be subject to surcharges over and above the minimum daily rates applicable, as follows:


Single Individual : US$ 40/ per night halt
Group of 02 : US$ 30/ per person per night halt

These FIT surcharge is calculated over and above the daily rates.


Single Room Supplements

The Government set package rates are valid for accommodation on twin sharing basis and incase of using single rooms, following supplements will be applicable :

Festival seasons USD 50 per single room per night

Other seasons USD 30 per single room per night


Booking Condition

Applicable to Boonserm Tours and Travels Land Packages.


Delayed Arrival/Departure

There shall be no fixed charge for the number of days of delay in arrival of visitors due to weather conditions, Druk Air or road blocks except for minimum charge on hotel cancellation, transport & guide.


There shall be no charge for the number of days of delay in departure of visitors due to weather conditions, Druk Air problems or road blocks. They will be charged only the actual expenses on accommodation, food, transport and any other services required.


Cancellation Charges

Land arrangements are subject to the cancellation fees below.

Deposit date until 21 days prior to Arrival

20% of tour costs.

Within 21 days

45% of package costs

Within 14 days

60% of package costs

Within 7 days

80% of package costs

Less then 7 days

90% of package costs

After Arrival in Bhutan

No refund.












Travel Insurance

We recommend that you get coverage for medical expenses, baggage loss, and trip cancellation. Trip cancellation insurance reimburses you for non-refundable payments should you need to cancel your trip due to a covered sickness or injury to yourself, a traveling companion, or family member, or for some other unforeseen circumstances.


Druk Air/Bhutan Airlines tickets are subject to the following cancellation and refund rules.

  • 100% refund for tickets canceled more than 45 days prior to arrival date in Bhutan
  • 50% refund for tickets canceled between 30 and 45 days prior to arrival date
  • No refund for tickets canceled within 30 days of arrival date in Bhutan
  • An administration fee of $25 per ticket will be applicable for all canceled tickets
  • Passengers who fail to show up for a flight will not be eligible for a refund
  • Rescheduling is permitted, but once rescheduled, tickets are non refundable and non-reroutable.


In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 - 4 weeks due to banking procedures. The bank charges would be debited from the refund amount.


Our liabilities & limitations :

All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants' safety, comfort & general well being.


We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting - directly or indirectly - from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.


We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage & personal property's at all times are at the client's risk.